Product
Account and settings
Signing in with email, Google or Yandex, your profile and username, language, notifications, password and two-factor auth, privacy and account deletion.
All account settings live on the Settings page: profile, notifications, security and privacy. This is also where you can export your data or delete your account.
Signing in and signing up
| Method | Notes |
|---|---|
| Email and password | A 6-digit confirmation code is sent to your email when you sign up |
| May be unavailable from Russia | |
| Yandex ID | Your Yandex ID must have an email address |
You get 5 welcome credits when you sign up; with email, after you confirm your address. See Get started.
Forgot your password? On the sign-in page, click "Forgot password?" and follow the instructions in the email.
Profile
| Field | Limits |
|---|---|
| Profile photo | JPG, PNG, WEBP, HEIC, BMP or TIFF up to 10 MB. A 400×400 square works best |
| Name | How other users see you |
| Username | Your @username, which is also your public profile address, clipia.ai/en/username |
| About | Up to 200 characters |
You cannot change your email in the profile. If you need to move your account to a different address, contact support.
Language
The interface is available in English and Russian. The language is detected from your browser settings and can be switched in the menu. The interface language does not affect generations: you can write prompts in any language.
Notifications
Under Email Notifications you can turn emails on or off:
| Switch | What the emails are about |
|---|---|
| Work Ready | A generation has finished |
| Platform Updates | New models and features |
| Marketing & Promo | Offers and promotions |
Security and payment emails are always sent and cannot be turned off.
Security
Password
- Change password — requires your current password; the new one must be at least 8 characters.
- Set a Clipia password — if you only sign in with Google or Yandex. A setup link is sent to your account email and is valid for 48 hours. Once the password is set, all sessions end and you need to sign in again. A password lets you sign in with email and confirm sensitive actions such as deleting your account.
Two-factor authentication
Turn it on
In Security, open Two-Factor Authentication.
Scan the QR code
Use an authenticator app such as Google Authenticator, Yandex Key or 1Password.
Enter the code
Enter the 6-digit code from the app to confirm the setup.
Save your backup codes
Each code works once. They let you sign in if you lose the phone with your authenticator. Keep them somewhere other than your phone.
Active sessions
Active Sessions shows the devices where your account is signed in. You can end any session, or all of them except the current one. If you see a device you do not recognize, end all sessions and change your password.
Privacy
| Setting | What it changes |
|---|---|
| Public Profile | Whether other users can see your profile |
| Show my works | Who sees your published works: everyone or only you |
| Search Engine Indexing | Whether your public profile can appear in Google and Yandex search |
| Export Data | Download a copy of your account data: profile, works and settings |
To publish individual works, see My works.
Deleting your account
This cannot be undone
All your works, settings and data are deleted along with the account. Unused credits and partner earnings are forfeited. Before deleting, download any works you need and cancel your subscription if you have one.
Open Privacy
In settings, go to Privacy → Delete Account.
Confirm
Type DELETE and enter your current password. If you have only signed in with Google or Yandex, set a Clipia password in Security first.
Personal data is erased within 30 days of deletion, and from backups within 90 days.
Troubleshooting
| Situation | What to do |
|---|---|
| The confirmation code does not arrive | Check your spam folder, wait a couple of minutes and request a new code |
| Google sign-in does not work | Sign in with email or Yandex ID |
| Yandex will not let you in | Make sure your Yandex ID has an email address |
| No password setup link | The link is only sent if an email is linked to the account. It is valid for 48 hours and can be resent |
| Lost the phone with your authenticator | Sign in with a backup code. If you do not have one, contact support |
Support
- Email: support@clipia.ai
- Telegram: @clipia_support
We reply within 24 hours. Personal data questions — privacy@clipia.ai; legal questions — legal@clipia.ai.
Payments and subscription
How to pay for a subscription or a credit pack by card, which currency you are charged in, and how auto-renewal, cancellation and refunds work.
Partner program
How to become a Clipia partner, get your referral link, which tiers and rates apply, when commission is credited and how to withdraw it.