Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy (the “Policy”) describes how you can cancel your subscription and request a refund for Clipia.ai — a platform for creating AI-generated images and videos. This Policy forms an integral part of our Terms of Service and applies together with them.

The full payment terms, the details of who you buy from and the refund procedure are set out on our Payment Information page. Where a summary here differs from the full text on those pages, the full documents prevail.

2. Who the seller is

For international purchases (charged in USD), the service is provided by Clipia LLC (State of Wyoming, USA), and Stripe is the merchant of record through its Managed Payments service. Stripe sells the order to you, processes the payment, calculates and remits any applicable taxes, issues the receipt and executes refunds.

In practice this means your statement shows a descriptor containing CLIPIA, your receipt is issued by Stripe, and a refund is returned by Stripe to the original payment method. Requests still go to us first — see section 7.

Payments in Russian roubles are handled by a separate Russian entity under a separate agreement; the Russian-language version of this Policy applies to them.

3. How it works: subscription and credits

Paying for a plan tops up your account balance with credits, which are spent on image and video generations. Subscriptions renew automatically until cancelled. Credits included in a plan are expiring and reset at the end of the paid period; credits purchased as a separate one-time pack (top-up) do not expire.

4. Cancelling your subscription

• You may cancel auto-renewal at any time in the Balance & Subscription section of your account, or by contacting support.
• After cancellation, access to paid features and your remaining expiring credits stay available until the end of the current paid period; no further charge is made.
• Cancelling a subscription is not, by itself, a request to refund amounts already charged.

5. Grounds for a refund

Refunds are issued on request in the following cases:

• a generation that was charged but not delivered because of a technical failure on our side — the credits are restored automatically, or the amount is refunded on request;
• within 3 days of a subscription charge (first or recurring), provided you have not consumed any expiring credits of the new period — full refund of the charged amount;
• an erroneous or unauthorised charge — full refund after verification;
• other cases required by applicable law. In such cases the refund may be reduced by costs actually incurred by the Service (the cost of consumed credits and the non-refundable acquiring fee).

6. What is not eligible for a refund

• credits that have been consumed (in whole or in part) and generations already produced — the service is deemed rendered upon the first successful generation;
• subjective dissatisfaction with the artistic result of an AI model that operated correctly;
• unused credits purchased as a separate one-time pack (top-up) — they do not expire, but are also non-refundable;
• account suspension caused by your breach of the Acceptable Use Policy.

7. How to request a refund

• Email billing@clipia.ai with your account email, the payment date and amount, and the reason for the refund.
• We review the request and notify you of the decision within 3 business days.
• If you do not recognise a charge, contact us first — a direct refund is normally faster than a chargeback. You keep the right to dispute the charge with your bank in any case, and we and Stripe cooperate with chargeback investigations.

8. Refund method and timeframe

• Refunds are issued using the same method and back to the same card/account used for payment, as required by payment-network rules. Refunds to a different card are not permitted.
• For international payments the refund is executed by Stripe as merchant of record. We initiate it within 3 business days of approving your request; the amount then usually appears on your statement within 5–10 business days, depending on your issuing bank.

9. Contact

Payment and refund questions: billing@clipia.ai. General support: support@clipia.ai.