Terms of Service

1. General Provisions

Welcome to Clipia.ai — a platform for creating AI-generated images and videos. These Terms of Service ("Agreement") govern your use of the Clipia.ai service ("Service", "Platform"). The Operator is Clipia LLC, a limited liability company organized under the laws of the State of Wyoming, United States (registered address: 30 North Gould Street, PMB R, Sheridan, WY 82801, USA).

By using the Service, you confirm that you have read, understood, and agree to comply with this Agreement, our Privacy Policy, the International Data Processing & Transfers policy, the Acceptable Use Policy, and — when you make a purchase — the Payment Information and Refund & Cancellation Policy pages.

2. Age Restrictions

The Service is intended for users aged 18 and older. Individuals between the ages of 13 and 18 may use the Service only with the consent of a parent or legal guardian.

We reserve the right to request age verification at any time.

3. Registration and Account

• You agree to provide accurate information when registering
• You are responsible for maintaining the security of your account credentials
• Sharing account access with third parties is prohibited
• We reserve the right to suspend or delete your account for violations of these terms

4. Content Rights

4.1. Your Content

You retain the rights to your prompts and ideas. AI-generated content is licensed to you according to the terms of your selected subscription plan.

4.2. Use of Likenesses

When using facial images in generation, you warrant that:

• The image is of yourself, or
• You have obtained explicit consent from the depicted individual
• The use does not infringe upon the rights of any third party

5. Prohibited Content

The following content is strictly prohibited:

• Any sexual content involving minors (CSAM)
• Content depicting sexual violence
• Extreme violence, gore, or dismemberment
• Zoophilia
• Content related to terrorism and extremism
• Deepfakes without the consent of depicted individuals
• Hate speech and content inciting hatred

Detailed rules are described in our Acceptable Use Policy.

5A. Probabilistic Nature of AI Generation

You understand and agree that generation results are produced using probabilistic machine-learning algorithms. Identical inputs (prompt, reference files, parameters) may produce different results on each run.

The Service does not guarantee and cannot guarantee:

• Any specific artistic, stylistic, or technical result
• An exact match between the result and your expectations
• Identity with, or degree of similarity to, uploaded references
• The absence of artefacts or distortions characteristic of AI generation
• Stable AI-model behaviour between versions and updates

You confirm you are aware of the nature of the technology and accept these limitations before using the Service.

5B. Grounds and Non-Grounds for Refund

Grounds for a refund or credit compensation:

• The generation was not performed (timeout, model refusal, technical error)
• The result was not delivered (corrupted file, CDN error)
• Double charge of credits or funds for a single operation
• Charge of credits with no service provided

Subjective assessments are NOT grounds for refund:

• "not the right style", "not the right light", "awkward angle"
• "insufficient similarity" to a reference or a prototype
• "not the right mood", "not the right vibe", "unnatural movements"
• "not the right voice", "not the right timbre", "not the right pacing" (for audio / talking-head models)
• Mismatch with expectations formed by marketing materials
• Low aesthetic assessment by the User
• Inability to use the result in a specific project of the User

The list is non-exhaustive; subjective claims similar in nature are also not recognised as grounds for refund. The first successfully executed generation marks the commencement of the service, after which refunds for a subscription or a one-time package due to withdrawal from the service are not issued, except on the grounds listed in the first list above.

The Service may, but is not obligated to, grant goodwill compensation in the form of additional credits on a case-by-case basis.

6. Moderation System

All requests and generated results undergo automatic moderation. We use:

• AI-based moderation of text prompts
• Visual moderation of generated content
• A Trust Score system for user evaluation

Violations may result in temporary or permanent suspension of your account.

7. Payment and Credits

7.1. Who sells the order to you

Clipia LLC provides the Service. For purchases charged in US dollars, Stripe acts as the merchant of record through its Managed Payments service: it sells the order to you, processes the payment, determines and remits any applicable indirect taxes, issues the receipt, and handles chargebacks and transaction-level support. This does not change who provides the Service or which terms govern your use of it — this Agreement does.

Purchases in Russian roubles are sold and processed by a separate Russian entity under a separate agreement, described in the Russian-language version of the Payment Information page.

7.2. Credits

• Credits are the unit used to pay for generations, and the credit cost of an operation is shown before you start it
• Credits included in a subscription are granted for the paid period and reset when the next period begins
• Credits bought as a one-time pack do not expire while the account is active, and are non-refundable once purchased
• Credits are not electronic money, are not accepted by anyone other than the Service, and cannot be exchanged for cash

7.3. Prices and taxes

• International prices are quoted and charged in US dollars and are exclusive of tax
• Any value-added tax, goods and services tax or sales tax due is calculated and shown separately at checkout and is collected and remitted by Stripe as merchant of record
• Prices may change with prior notice; a change never applies to a period you have already paid for

7.4. Renewal and cancellation

• Subscriptions renew automatically at the end of each paid period until you cancel
• You may cancel auto-renewal at any time in your account; access and the current period's credits remain available until that period ends
• Cancelling is not, by itself, a request to refund an amount already charged

7.5. Refunds

Refunds are governed by the Refund & Cancellation Policy, read together with sections 5B above and the mandatory consumer rights available to you under the law of your country of residence.

8. Limitation of Liability

The Service is provided "as is" and "as available" without any warranties, express or implied.

8.1. Disclaimer of warranties

We do not warrant:

• Uninterrupted operation of the Service or the absence of technical failures
• The fit of generation results with your expectations (see §5A)
• Fitness of results for any specific commercial purpose
• Continuous availability of third-party AI models used by the Service
• Preservation of your content beyond the stated retention periods

8.2. Liability of the parties

The parties bear liability under this Agreement in accordance with the applicable law of the State of Wyoming and the United States. Mandatory consumer rights granted to you by applicable United States consumer-protection law — including any non-waivable right to a refund for a service that was not rendered or was rendered improperly, and any non-waivable right to recover damages caused — cannot be limited by this Agreement.

In relationships that are not covered by consumer-protection law (in particular, where the Service is used for commercial purposes by businesses or other legal entities), the parties may apply the principle of reasonable proportionality of liability to the amount actually paid for the Service, to the maximum extent permitted by applicable law.

8.3. Exclusions

We are not liable for:

• Indirect, incidental, or punitive damages
• Lost profits of the User or third parties
• Data loss (except in cases of gross negligence by the Service)
• Acts of third parties (AI model providers, payment systems, CDN providers)
• Quality of generation results (see §5A on the probabilistic nature of AI)
• The commercial success or failure of the User's projects
• Third-party claims against the User arising from generated content

8.4. Cases where the cap does not apply

The limitation under §8.2 does not apply where applicable law expressly prohibits such limitation, in particular: for wilful misconduct, for gross negligence resulting in harm to life or health, and in other cases expressly provided by law.

8.5. Period for bringing claims

Any claims must be brought within one (1) year of the date on which the grounds for the claim arose. Beyond that period the right to bring a claim lapses.

8.6. Governing law and dispute resolution

This Agreement is governed by, and shall be construed in accordance with, the laws of the State of Wyoming, United States, without regard to its conflict-of-law provisions. Any dispute, controversy, or claim arising out of or relating to this Agreement or the Service shall be brought exclusively in the state or federal courts located in the State of Wyoming, and you consent to the personal jurisdiction and venue of those courts. Nothing in this section limits any mandatory rights you may have under applicable consumer-protection law that cannot be waived by agreement.

9. Changes to the Agreement

We may modify this Agreement. We will notify you of material changes via email or through the Service interface no less than 30 days before the changes take effect.

10. Contact Information

10.1. Operator details

10.2. Contact addresses

• General Agreement queries: legal@clipia.ai
• User support: support@clipia.ai
• Content moderation: moderation@clipia.ai
• Law enforcement requests: legal@clipia.ai
• Personal data queries: privacy@clipia.ai
• Data Protection Officer (DPO): dpo@clipia.ai